About NTR Global

NTRsupport offers fast, simple, highly-secure on-demand remote control to all of your customers, no matter where they are located, what systems and devices they use, and bandwidth limitations they present. NTRsupport’s wide-range of remote support tools improve your support efficiency – decreasing costs and increasing customer satisfaction.

Key Features

With its extensive feature set and intuitive design, NTRsupport is setting the standard worldwide for remote support solutions. Currently used by thousands of businesses around the world, NTRsupport helps to decrease costs and to increase employee and customer satisfaction. NTRsupport is offered in two business models; as a software-as-a-service (SaaS) or as an on-site licence

Some of the powerful features of NTRsupport:

• Remote control in five modes; from desktop viewing to administrator control
• Drag & drop two-way file transfer
• Remote printing for printing remote documents locally
• Integration toolkit for integration with external CRM, billing, helpdesk and other systems
• Session recording and playback
• One-click, fast remote diagnostics
• Reboot and reconnect without losing remote connection
• Pre- and post-session surveys
• Chat, VoIP and other video communications
• Customization tools for customer-facing screen elements
• Helpdesk incident management
• Drawing tools
• Extensive reporting and statistics
• Billing features
• Unattended remote control